A Little Bit of Background
Founded in 1983, Keller Williams Realty Inc. is the largest real estate franchise operation in the United States, with 700 offices and over 80,000 associates in the United States and Canada. The company, which began franchising in 1990, has an agent-centric culture that emphasizes access to leading-edge education and promotes an economic model that rewards associates as stakeholders and partners.
According to the J.D. Power and Associates 2012 Home Buyer/Seller Study, Keller Williams Realty, Inc., the largest real estate company in North America, received the highest overall satisfaction ratings from home buyers and home sellers among the largest full-service real estate firms for the second year in a row.
"We couldn't be prouder. This is an achievement our associates have truly earned. It is the face-to-face interaction and the relationships they build daily that has impacted this study and elevated Keller Williams Realty to another level in customer service," said Mark Willis, CEO of Keller Williams Realty. "Knowing that this study was conducted during the toughest times the market has seen shows that spirit and dedication can make an impact."
On May 14, 2009, Keller Williams Realty's first annual RED (Renew Energize Donate) Day marked the largest single event ever undertaken by a real estate company. More than 22,000 associates throughout the United States and Canada launched a coordinated effort to improve their local communities. As they painted, planted, pruned, mowed, cleaned up and collected, the Keller Williams difference shined through.
As technology continues to transform the ways in which prospects search for homes and agents communicate with their clients, Keller Williams Realty is at the forefront with the tools and training that agents need to stay on the leading edge. As with everything we do, our technology is focused on our agents' success, and is led by our Electronic Agent Consortium (eAgentC), an agent-focused technology group. The research, training and tools eAgentC provides enables agents to fully leverage technology to gain a competitive edge in their businesses.